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Ordering Policies

 Terms Of Sale:
Our terms are net 30 days from the date of invoice unless otherwise noted on your invoice. All accounts are payable to Lowe’s Pro Supply and should be remitted to the address indicated on your invoice. All sales on special orders are final. We also accept MasterCard, Visa, American Express and Discover at the time of purchase.
 Will Call Counter:
Please present current proof of employment with the Lowe’s Pro Supply customer whose order you are picking up. Accepted forms of identification:
  • Company-issued ID + Driver’s License
  • Company-issued business card + Driver’s License
  • Lowe’s Pro Supply Purchase Card + Driver’s License
  • Orders must be paid in full before pick-up.
  • No walk-ins. No cash.
 Backorder Policy:
Products that are currently not available will not be automatically back-ordered, however we will back order at your request. Our customer service representative will provide you with an estimated arrival date of when we expect that product to be in stock.
BILLING/STATEMENT PROCEDURE:
A priced invoice will be provided with your items upon delivery. If you would rather us mail or email your invoice to you, just let us know. The same options are available for a monthly statement, or if you’d rather not receive a statement at all, we can honor that request as well. Invoices and monthly statements are available.
BUSINESS HOURS:
Our customer service, credit, sales and shipping departments are open from 8 a.m. to 5 p.m. CST, Monday through Friday. We observe all major holidays.
COURTESY ACCOUNTS:
As a courtesy to property owners and/or management agents, we will process one (1) order up to an assigned limit on a “Courtesy Account” basis prior to receipt of a signed account application. To initiate a “Courtesy Account”, we just need some basic information about your property/business, and you can place your order immediately.
DELIVERY POLICY:
There is no minimum order for free delivery within the local delivery area of your nearest branch. If you are within our local delivery area and place your order of in-stock items before 10 am, you will receive your order with same-day service; otherwise, your items will be delivered the next business day. Orders outside of our normal delivery area may require additional freight. Products with a “Hazardous Material” designation will have limited deliverability outside of our normal delivery area.
RETURNED MERCHANDISE:
All returns are subject to a restocking charge. No claim for shortage of goods or damage to goods shall be allowed unless Purchaser, within ten (10) days after receipt of shipment, gives Seller written notice of the claim for shortage or damage and in such written notice fully describes the shortage and/or damage alleged. Seller's responsibility ceases upon issuance of Bill of Lading. Seller shall not be liable to Purchaser for goods which are damaged or lost while in the possession of a common carrier, and it will be Purchaser's responsibility to recover any and all damage directly from the common carrier.
WARRANTY DISCLAIMERS AND LIMITATION OF LIABILITY:
LOWE’S PRO SUPPLY WILL PASS ON TO CUSTOMER MANUFACTURERS’ WARRANTIES, WARRANTIES, IF AND ONLY TO THE EXTENT ASSIGNABLE, WITH RESPECT TO PRODUCTS SOLD HEREUNDER AND WILL AT LOWE’S PRO SUPPLY’S DISCRETION REPLACE THE PRODUCT OR REFUND THE PURCHASE PRICE OF ANY PRODUCT DELIVERED IN A DEFECTIVE CONDITION. THIS WARRANTY DOES NOT EXTEND TO ANY DEFECT, MALFUNCTION OR FAILURE OF A PRODUCT CAUSED BY ANY UNAUTHORIZED MODIFICATION OF THE PRODUCT OR THE MISUSE, ABUSE, ACCIDENT OR USE OF THE PRODUCT IN A MANNER FOR WHICH IT WAS NOT INTENDED.

WITH RESPECT TO ALL PRODUCTS SOLD, CONVEYED OR DELIVERED TO THE CUSTOMER, EXCEPT AS EXPRESSLY SET FORTH ABOVE, LOWE’S PRO SUPPLY DOES NOT MAKE AND HEREBY EXPRESSLY DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR PARTICULAR PURPOSES, CONFORMITY TO CATALOG, SAMPLES OR MODELS AND ALL SUCH REPRESENTATIONS OR WARRANTIES. CUSTOMER AGREES TO ACCEPT SUCH PRODUCTS “AS-IS”, “WHERE-IS” AND “WITH ALL FAULTS” BASIS AND TO ASSUME ALL RISK REGARDING THE QUALITY, USE AND PERFORMANCE OF SUCH PRODUCTS. CUSTOMER FURTHER AGREES AS A CONDITION OF ANY SALES TO CUSTOMER THAT LOWE’S PRO SUPPLY SHALL IN NO WAY BE LIABLE TO CUSTOMER FOR ANY LOST PROFITS, COSTS, OR DAMAGES OF ANY KIND ARISING OUT OF THIS AGREEMENT OR THE USE OF THE PRODUCTS, INCLUDING WITHOUT LIMITATION, PUNITIVE, INCIDENTAL AND CONSEQUENTIAL DAMAGES, WITHOUT REGARD TO THE CAUSE OR CAUSES THEREOF OR THE NEGLIGENCE OF LOWE’S PRO SUPPLY AND/OR CUSTOMER, EVEN IF LOWE’S PRO SUPPLY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. CUSTOMER FURTHER AGREES THAT CUSTOMER’S ONLY REMEDY AGAINST LOWE’S PRO SUPPLY SHALL BE (I) REPLACEMENT OF DEFECTIVE GOOD WITH THE SAME PRODUCT OR A PRODUCT OF LIKE KIND AND/OR EQUIVALENT VALUE OR (II) THE RETURN OF THE PURCHASE PRICE, AT THE SOLE DISCRETION OF MAINTENANCE SUPPLY. THIS SHALL BE THE SOLE AND EXCLUSIVE REMEDY OF THE CUSTOMER AND NOT CUMULATIVE OF ANY OTHER RIGHTS OR REMEDIES THE CUSTOMER MIGHT HAVE BY LAW OR IN EQUITY, ALL OF WHICH THE CUSTOMER HEREBY KNOWINGLY AND VOLUNTARILY WAIVES.

LOWE’S PRO SUPPLY AND CUSTOMER AGREE THAT THE FOREGOING DISCLAIMERS OF WARRANTY AND LIMITATION OF LIABILITY ARE “CONSPICUOUS” DISCLAIMERS FOR PURPOSES OF APPLICABLE LAW, RULE, REGULATION, OR ORDER. SOME JURISDICTIONS MAY NOT ALLOW EXCLUSIONS OF CERTAIN IMPLIED WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.
Lowe’s Pro Supply shall not be held responsible for typographical errors and will not be held responsible for any liability associated with misprints, errors, and/or pricing discrepancies.