Privacy Policy

We generally process your information to provide or receive products or services in business-to-business relationships. You may provide information to us when acting as an employee, owner, contractor of an entity that conducts business with us. We collect the following categories of information in order to provide products and services to you, to communicate with you, to enhance our products, services, and operations, and for other operational, legal and compliance purposes:

• Identification information that can be used to identify you, such as your name, alias, address, phone number, email address, payment information, signatures or other identifiers. We may collect government-issued ID for certain types of transactions – but please provide government-issued ID information only if we ask you to.
• Commercial information, such as products or services you purchased or considered purchasing.
• Audio, electronic or visual information, such as audio or video recording when you call us, video monitoring when you come to our branches, or photos taken when we are working on your project to document progress or completion.  When legally permitted, after detecting a security incident to investigate, we may also use image scan technology on images we previously captured of an individual(s) suspected of being responsible for a security incident to aid our investigation and prosecution.
• Professional or employment-related information, such as information about you as representatives of our customers and business partners, in connection with our services and the operation of our business, including business contact information, job title, company name, and office visitor access information, where applicable.
• Inferences or preferences we learn or infer about you.
• Sensitive Personal Information, such as payment card information.  We use the information to provide goods or services you request (e.g. with your consent).  In addition, where permitted by law, we use the information to prevent, detect, protect against, or respond to security incidents, identity theft, fraud, and illegal activities.
• Other personal information, if it identifies, relates and can be reasonably associated with or linked to you (or your household).

We do not knowingly collect or disclose personal information from children under the age of 16 without parental or guardian consent. If a child under the age of 16 has provided us with personally identifiable information, we ask that a parent or guardian contact us so that the information can be deleted.

For more information about how we retain personal information, please see the “How We Retain Personal Information” section below.

We collect different types of information about you from a number of sources, including information you provide to us, information we automatically collect, information we obtain from other sources (specified below), and information we derive or infer about you.

Information You Provide

You may choose to provide us with information when you interact with us. Examples include:

• Identification information. You may provide your contact information in case we need to reach out to you. You may also set up your login and access credentials when creating or accessing your online account. To complete transactions, we collect your payment information (e.g. credit or debit card numbers) and signatures. We may need your government-issued ID number or date of birth for certain types of special transactions.
• Commercial information. You may provide or generate commercial information regarding your Lowe’s Pro Supply purchases, returns, exchanges, warranties, and rebates.
• Your preferences and inferences. You may let us know your preference in surveys, contests, promotions or sweepstakes, or any other contents you submit, such as product reviews.
• Professional or employment-related information.  You may also provide other professional or employment-related information when you respond to our surveys.
• Other personal information, such as your medical and insurance information, if you submit a claim to us.

Information We Collect From Other Sources

• Identification information.  We may collect your contact information from Lowe’s affiliates, acquired businesses, business partners, public sources or other individuals, such as through “Refer a Friend” programs or if someone purchases a product and asks that it be delivered to you.
• Commercial information.  We may obtain your commercial information, such as your purchase history, from Lowe’s affiliates, acquired businesses or business partners.

Information We Generate or Derive

• Inferences or preference information about you.  We may generate or derive some information about you through manual or automated means based on other information we collect.  For instance, we may analyze your information and infer your shopping preferences to provide tailored recommendations to you.  We may also conduct analyses based on aggregated or de-identified information.  We may connect information we collect about you from the means described above if we can identify you as a Lowe’s Pro Supply customer, so that we can provide a personalized experience regardless how you interact with us.

We use your personal information for various business or commercial purposes, including fulfilling products and services, communicating with you, supporting and enhancing our business functions, and for other legal, compliance and security purposes.

Fulfill Products, Services, and Transactions

We may use your identification information, commercial information, geolocation information, audio/video, geolocation, sensitive personal information, and other personal information to provide products and services to you, such as:

• Provide and deliver products and services, fulfill your orders and transactions, manage returns and exchanges
• Process, record and track your purchases, payments, returns, warranties, and rebates
• Process payment
• Create and manage your account registrations or benefit or reward program enrollment, such as your online account
• Conduct and administer contests, surveys, and sweepstakes
• Fulfill benefits associated with your membership or other use of our products and services
• Identify and verify your identity when needed to provide you with products and services, or access to our systems

Facilitate Customer Communication and Outreach

We may use your all of the categories of information described under “What Information We Collect” section to facilitate and tailor our outreach to you, such as:

• Communicate with you through various channels with transactional or promotional information, such as transaction confirmation and reminder, newsletters, coupons, and other messages
• Evaluate and respond to your requests, inquiries, and applications
• Administer programs for product reviews and surveys as submitted by you and other customers

Enhance Our Products, Services, and Operations

We may use your all of the categories of information described under “What Information We Collect” section to enhance our products, services and operations, such as:

• Conduct research and internal analytics, develop new products and services, perform market research and data analytics, and analyze our products, services, websites, and applications
• Customize your experiences in our branches, including customized advertisements and offers
• Determine and manage the effectiveness of our advertising and marketing
• Administering our websites and applications and perform accounting, auditing, billing, reconciliation and collection activities

Comply with Legal, Compliance, Law Enforcement, and Security Requirements

We may use identification information, commercial information, geolocation, and audio, electronic, video, image and other personal information for legal, compliance, fraud prevention and security purposes, such as:

• Comply with and enforce applicable legal requirements, industry standards and our policies and terms, such as our Terms and Conditions of Use
• Assist law enforcement and respond to regulatory inquiries
• Detect security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecute those responsible for that activity

We share your personal information with unaffiliated entities (companies outside the Lowe’s family) with your proper implied or express consent. Specifically, we share your personal information to conduct business with service providers and business partners, comply with legal requirements, and transfer our business.

Service Providers and Business Partners

We may disclose your personal information to companies that provide various services to us in areas such as installation, repair, warranty, order processing and fulfillment, information technology, marketing, and advertising, customer service, data analytics, research and enhancement, fraud prevention, legal, compliance and risk management. These companies may need access to information about you in order to perform their functions but are generally not authorized to use the information we disclose to them for any other purpose.

In limited cases, we may disclose information about you to a third party who may also use the information for their own specific purposes. For instance, we may provide your information to a supplier in connection with product warranty or safety issues, with a business partner who is jointly providing or promoting a product or service to you.

Legal, Enforcement, Security, and Investigation

We may disclose information about you (1) if we believe we are required to do so by laws, regulations or legal processes, such as a court order or subpoena; (2) as we deem appropriate or necessary in response to requests by government agencies, such as law enforcement authorities or tax authorities; (3) when we believe disclosure is appropriate or necessary to protect the rights, property or safety of Lowe’s Pro Supply, our customers or others, including to prevent physical, financial or other harm, injury or loss or to collect debt you owe; or (4) in connection with an investigation of suspected or actual unlawful activity.

Sale or Transfer of Business or Assets

We reserve the right to transfer personal information we have about you in the event we sell or transfer all or a portion of our business or assets (including, without limitation, in the event of a reorganization, dissolution, or liquidation).

Categories of Personal Information Disclosed for Business Purposes

We disclose all of the categories of personal information described under “What Information We Collect” section for business purposes, including fulfilling products, services and transactions, facilitating customer communication and outreach, enhancing our products, services and operations, and comply with legal, compliance, law enforcement and security requirements.  Examples of the types of vendors we disclose personal information to for these purposes include analytics and research vendors, installation, repair and warranty services companies, order processing and fulfillment vendors, fraud prevention, legal, compliance and risk management vendors, information technology vendors, financial institutions, and marketing and advertising vendors.

Residents of California have rights to access, delete, correct, or opt-out from certain types of processing or sharing of their personal information. Subject to certain legal limitations and exceptions, you may be able to exercise some or all of the following rights:

• Access your personal information. You may request to access a copy of your personal information we maintain about you. Also, you may request to learn more about the categories and specific pieces of personal information we collect about you, the categories of sources from which personal information is collected, and the categories of entities with whom we share personal information. You can also learn about categories of entities who may use your personal information for additional purposes relevant to our products or services (e.g., joint marketing, joint product/services offering) for valuable considerations. The information may be delivered by mail or electronically at your request.
• Correct your personal information. You may request to correct inaccurate personal information we maintain about you. If you would like to change information related to your order or services, please contact a branch associate or Lowe’s Pro Supply Customer Care.
• Delete your personal information. You may request that Lowe’s Pro Supply delete your personal information we maintain about you. This may impact our capability to provide products or services to you. Please also note, we need to keep certain information when permitted by law to complete the transactions, detect security incidents, prevent fraudulent or illegal activities, identify and repair errors, comply with laws and regulations, and for other solely internal and lawful purposes.

We only collect sensitive personal information, as defined by applicable law, with your consent and only use the sensitive personal information for the use disclosed at the time of collection. We do not use sensitive personal information for inferring characteristics about you.

You have the right to not receive retaliatory or discriminatory treatment in connection with a request to exercise the above rights. However, the exercise of the rights described above may result in a different price, rate or quality level of product or service where that difference is reasonably related to the impact the right has on our relationship or is otherwise permitted by law.

Additional Privacy Choices

In addition to the rights described above, we also make the following privacy choices available:

• Lowe’s Pro Supply Online Account: You may access or modify your online account profile information and view your order history when you log into your online account on lowes.com.
• Email: To stop receiving marketing emails, you may click on the "Unsubscribe" link in any marketing email you receive from us and update your preferences on the resulting webpage.  You can also email lpsprivacy@lowes.com with the phrase “REMOVE FROM NEWSLETTER LIST” in the subject line.  To provide products and services, we may continue to send transactional emails.
• Mobile:
  • Text messages.  We may send text messages with your proper consent.  To stop receiving marketing text messages from Lowe’s Pro Supply, please reply STOP to the Lowe’s Pro Supply marketing text message. Please note this preference will only apply to the phone number in receipt of the text.
  • Push notifications.  To opt-out from Lowe’s Pro Supply push notifications, please adjust the permissions in your mobile device. This opt-out does not apply to in-app notifications.
  • Uninstall Lowe’s Pro Supply applications.  You may uninstall Lowe’s Pro Supply application by following your standard uninstallation process in your mobile device.
• In-Store Wi-Fi: To stop the collection of information via in-store Wi-Fi, disconnect from the in-store Wi-Fi network.
• Website Analytics Services: We use certain analytics services, such as Site Catalyst by Adobe Analytics, to gather information about our site visits or mobile app usage.  To learn more about your privacy choices on Adobe Analytics, including opting out of personal information collection by Adobe, please click here.

When required by law, you may request to exercise your privacy rights including access or delete your personal information. When we are not legally required to do so, we strive to comply with reasonable requests, but there may be a delay in responding to such requests. If you would like to obtain a copy of your information when conducting business with us, please go to our Consumer Privacy Request page and submit the form. For your protection, we may need to verify your identity before fulfilling certain requests.

• Access, correct or delete personal information. To access, correct or delete your personal information, please go to our Consumer Privacy Request page or call 888-204-1160. We need your contact information, such as name, address, phone number, and email, to submit your request and verify your identity for access or deletion requests.
• Authorized Agent. You may designate an agent to submit privacy requests on your behalf, but for your protection, we may need to verify your identity directly with you before fulfilling certain requests, and we will deliver your personal information directly to you (if requested). Your agent needs to have your information ready when submitting the request.

We do not use your information gathered from our interactions with you for targeted advertising on any websites not affiliated with Lowe's Pro Supply. Also, we do not share your information with a third party for monetary or other valuable consideration.

We offer various financial incentives, including price discounts, coupons, services, and other perks. For example, the financial incentives programs we may provide include (collectively, the “programs”):

1. Members of our mailing, email and text marketing list, where participants receive deals, information and updates; and
2. Customers who have signed up for Lowe’s Pro Supply Purchase Card, where participants have access to discounts (see additional terms here).

A summary of the program and material terms are provided in the links associated with each program listed above or are otherwise provided in the program offer (e.g., via email). In order to participate in some of these programs, you may be asked to provide personal information, such as identification information (e.g., name, email address, phone number and mailing address). We also collect your commercial information (e.g., transaction history). Participation in any financial incentive program is optional at the time of sign-up, and participants may withdraw from the program at any time. To opt-out of the program and forgo any ongoing incentives, you may unsubscribe from our marketing communications (for communication-based incentives, such as emails). To opt-out of above programs, you may deactivate the account, submit a request via the terms linked to the program (if available), or via email to lpsprivacy@lowes.com with the subject line “Financial Incentive Opt-Out” (please include your name, address, email and the name of the applicable program).

The financial incentives we offer to consumers are reasonably related to the value of the consumer’s data to our business, based on our reasonable but sole determination. We estimate the value of consumers’ personal information by considering the expenses incurred by the business related to the collection, storage and retention of personal information in the context of the program and the expenses related to the provision of the program. The value to our business of any individual consumer’s personal information is based on specific facts such as whether and to what extent you take advantage of any offerings and whether and to what extent you opt-out of any offerings. We do not calculate the value of consumer data in our accounting statements. From time to time, we may provide additional terms that apply to a particular financial incentive program, which will be presented to you at the time you sign up for the program.

We maintain administrative, technical and physical safeguards designed and intended to protect personal information against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use. Despite these safeguards, due to inherent uncertainty in the use of the internet and information systems and the potential for unlawful attacks by third parties, we cannot guarantee that the use of our systems, websites or applications will be completely safe or secure.

Information we collect and use may be transferred, stored and accessed globally to support our operations. We retain information for as long as it is needed or useful to provide and improve our products and services, comply with our legal obligations, resolve disputes and enforce our agreements.

We retain personal information only for as long as is reasonably necessary to fulfill the purpose for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements. To determine the appropriate duration of the retention of personal information, we consider the amount, nature and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of personal information and if we can attain our objectives by other means, as well as our legal, regulatory, tax, accounting, and other applicable obligations.

Once retention of the personal information is no longer necessary for the purposes outlined above, we will either delete or deidentify the personal information or, if this is not possible (for example, because personal information has been stored in backup archives), then we will store and protect the personal information until deletion or deidentification is possible.

Do Not Track

We do not process or respond to “Do Not Track” signals from your browser or other mechanisms that enable consumer choice regarding the collection of personal information about one’s online activities over time and across third-party websites or online services.

Links to Other Websites

Our websites may link to other websites for your convenience and information. For instance, they may link to websites of product suppliers, manufacturers and service providers. We are not responsible for the content or privacy practices of any website that we do not control and that does not point to this Privacy Statement.

When we use the term “personal information” in this Privacy Statement, we mean information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, to an individual. It does not include aggregated or deidentified information that is maintained in a form that cannot reasonably be used to infer information about, or otherwise be linked to, a particular individual. Where we maintain de-identified data, we will maintain and use the data in de-identified form and not attempt to re-identify the data except as required or permitted by law.

This Privacy Statement applies to the U.S. practices of Lowe’s Pro Supply (www.lowesprosupply.com) that point to this Statement, except as outlined below. It applies to most interactions with our customers, visitors, or business partners.

In some cases, we may provide additional details about privacy practices specific to a particular operation or location. For example, some of our websites may provide additional privacy details unique to that website, or some branches may post additional privacy details specific to that store or an event.

This Privacy Statement does not apply to:

• Lowe’s Pro Supply job applicant-related and employment-related records.
• Your interactions with www.lowes.com
• Your interactions with third parties or their websites that are linked to or accessible from Lowe’s Pro Supply websites or that are operated by unaffiliated parties, even though the website may contain references to Lowe’s Pro Supply. The information collection, use and sharing practices are governed by the respective privacy notices at the bottom of the sites.
• Credit-related products (such as Lowe’s-branded credit cards), which are covered by the issuing banks’ privacy notices.

If you have questions or comments about this Privacy Statement, or if you would like us to update information, we have about you or your preferences, please contact us as indicated below.

Privacy Office
1000 Lowe’s Blvd., NB6LG
Mooresville, NC 28117
lpsprivacy@lowes.com

This Privacy Statement may be updated periodically and without prior notice to you to reflect changes in our information practices or relevant laws. We will post a notice on this Privacy Statement to notify you of any substantive changes to the way we collect and use information. We will indicate at the top of the Privacy Statement when it was last updated.